Frequently Asked Questions

VaazMe is capable of verifying all Malaysian national ID cards, which include MyKad, MyPolis, MyTentera and MyPR, among others.

The service can also support verification of worldwide passports and Malaysian driving licences.

VaazMe is a paid online service. However, we do offer introductory offers for free verifications. VaazMe uses a credits system, and you may top up your credits once they run out.

Signing up is simple! Just click on the “Sign In” button in the top right corner of our website and click on the “Register Now” button. Fill in your details and verify your email.

At VaazMe, your data safety is our key priority. We use enterprise-grade, state-of-the-art encryption and comply with all relevant data protection regulations to ensure your information is secure and useless if stolen.

You can remove all your data from the VaazMe platform by clicking on the “Remove My Data” button on the log-in page or by accessing your profile and selecting the “Remove My Data” option.

We only store your ID for verification purposes, and you have the ability to delete it from our servers immediately at any time you prefer.

Only you and the person verifying you have access to your verified information

VaazMe takes your privacy extremely seriously and will only use your data for the verification services that you consent to after you have received a verification request in accordance with the law. You can read our Privacy Policy in detail here: Privacy Policy.

As part of the verification process, your ID information is extracted via Optical Character Recognition (OCR) technology and displayed as part of the results.

You can choose to hide this information by selecting the “Hide My Details” checkbox during the verification process, and it will not be shown in the verification results.

Every VaazMe verification report is password-protected, and the password is only made available to your recipient via email.

A VaazMe requester is required to perform a self-verification in the system if he or she makes multiple requests for verification.

You may send a VaazMe verification request back to your requester to ensure they are a legitimate individual as well.

Have your identity document (such as Malaysian MyKad or international passport) ready at hand, and make sure that you have access to good lighting and that the cameras on your phone are clean.

That’s all! There will be instructions on the screen that take you through the whole process.

You can change and personalise the watermark to be presented in the results from the standard “FOR VAAZME USE ONLY” to something else like “For Application Purpose Only”, “For Rental Use Only”, etc.

Just type in the new watermark accordingly and it’s limited to 100 characters.

The verification process typically takes a few minutes but can vary depending on the document and its quality.

VaazMe only accepts Malaysian ID documents and international passports for verification.

Identity verification requests cost 40 VaazCredits each. Currently, you get 400 VaazCredits for free when you register an account and log in for the first time! When you’ve run out, you may reload your VaazCredits by following the instructions to reload the credits for more verifications.

Yes, you can include your company name as part of your profile when using it for your business. There is no difference in the charges even when you use it for business purposes.

There are several reasons why you may have received a Fail VaazMe Score, even when using a legitimate identity document and taking a live selfie.

The lighting conditions of the photos may be too dim, making it more difficult for the details to be captured or for the legitimacy of the photos to be verified.

The identity document used may be in poor condition, making it more difficult to identify key indicators that point to its legitimacy.

The camera may have been too close to or too far away from the subject, which may lead to key indicators being omitted from the photo taken.

You may perform a retry if the results are not satisfactory.

Before submitting your results, you can edit the details captured by tapping the ‘Edit’ button, changing the details in the corresponding text box, and tapping ‘Save Changes’.

Please note that the original data will still be visible underneath the edited details for transparency.

Our service is primarily for ID verification currently, but we may introduce background check services in the future.

No, currently we do not offer an API for developers to integrate our verification services into their applications.

You can reach our support team via email at [email protected].